Eligibility and policy:

24ten is totally committed to protecting the privacy of our site visitors and customers. We will not sell your name, address, e-mail address, telephone number or credit card information. When providing payment details customers must allocate their own details by  providing their real name(s)and any other information requested. 

Intellectual property:

All the material published on this website is owned by 24ten, this includes products, logos, videos,advertisements and photographic images.These may not be used or reproduced, published, distributed, modified, displayed or utilised in any form.

Product & Ordering:

At 24ten we work hard and ensure to showcase the true colours and fabrics/materials are captured in the images displayed on the website, please note that variations in computer monitors may result in slight distortion.

Every piece is handmade and hand assembled with love in the UK (Birmingham).The majority of our products are custom made to order. We aim to ship all orders within 3-7 working days after receiving an order. If customers require to purchase an item for next day delivery then please email studio24ten@gmail.com. 

Once customers have purchased their order online, they will receive an email from us to confirm their purchase. Customers will be able to track there order using there order number. We may contact you with essential service messages to keep you updated on the status of your purchase if we need to. 

Please be advised that once an order has been finalised we are unable to make any modifications or cancellations. 

COMMUNICATION & MARKETING

Visitors and customers will be able to subscribe to our newsletter emailing list which will appear on the websites homepage. In these circumstances we may ask for additional information, such as your age, occupation, style interests, etc. This will help us to target our market audience better and  help us market in a way we feel would be of specific interest to you. From time to time we will send advertisements of new products , sale items, special offers, Events, pop up store dates . 

All customers and visitors will have the option to opt-out of receiving marketing communications from us  by unsubscribing from our email list. Click on the Unsubscribe link in any email communications which we send you.

Currency & PAyment:

Prices quoted on the website are in (£)GBP

We accept payments by debit card, credit card or paypal. We accept the following cards: Visa, Visa Electron, MasterCard, American Express, Maestro. 

All credit card details used for purchasing on the website are processed using a secure online gateway that encrypts your card details in a secure environment. We DO NOT  have your payment details on our website or stored in any database.

Customers who have a voucher code must enter a relevant code during there online checkout process to receive there discount. Customers may have the option to enter multiple voucher codes at a time per order.We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

For post and packaging, Shipping costs vary depending on the customers location. United Kingdon - £1.50 , International - £3.50 -£5.00

For any other questions or enquiries please email: studio24ten@gmail.com

Returns & Exchanges:

We only accept defective goods in exchange for the same item. When returning an order, customers must make sure that the item is exactly how they received it. Email us at studio24ten@gmail.com with the title ''RETURN&EXCHANGE'' with your order number and state the reasons for your trade with images attached to the email of the product.

All goods are thoroughly quality controlled and double checked for faults before dispatching to the customer, should anyone receive an item which is Faulty it must be notified within 14 business days from the date of dispatch for an exchange authorisation.

CONTACTING US:

We always want to hear from our customers, even if it is in the form of a complaint. We are always grateful for your time and providing us with the knowledge we need to ensure our customers are completely satisfied. We want customers to return to our website and recommend us to there friends and family so please do not hesitate to contact us as we will be delighted to answer any questions you may have.

 Click Here if you wish to contact us. 

 

Sizes:

We aim to ensure that our products cater and appeal to everyone, 24ten offer two different lengths:

  • Standard Size: 10inches/25.5cm - This length Fits tighter around the neck
  • Large Size: 12inches/30.5cmm -  This length has a looser fit

Please check your size before purchasing.